Samsung apologised to its Customers for Note 7 battery Explode Mess.

President and COO of Samsung Electronics America, Tim Baxter, came forward with a apology to customers for the recent explosion of Samsung's Note 7 battery issue. Also addressed the Samsung’s exchange program and formal U.S. voluntary recall of the Galaxy Note7 in cooperation with the U.S. Consumer Product Safety Commission. Samsung confirms that new Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.


Here's the apology video of Tim Baxter. Find more details about the recall from the United States Consumer Product Safety Commission. 

Earlier, many customers reported about the explosion of the Galaxy Note 7 battery. Number is quite huge. 

Samsung has received 92 reports of batteries overheating in the United States, including 26 reports of burns and 55 reports of property damage, U.S. safety regulators said.

Samsung Electronics Co was sued on Friday by a Florida man who said he suffered severe burns after his Galaxy Note 7 smartphone exploded in his front pants pocket.

The lawsuit by Jonathan Strobel may be the first in the United States by a Samsung phone user against the South Korean company over a battery defect linked to the Note 7.

It was filed one day after Samsung recalled about 1 million Note 7s sold in the United States.